The Indian Railways which is one of the world’s largest railways sees millions of ticket booking every day through online and offline channels. While the offline bookings can be made directly at various railway stations, the online bookings can only be done through an online portal known as IRCTC (Indian Railway Catering and Tourism Corporation). This portal is one of the biggest and most visited sites in India with millions of people visiting it every day to book their respective train tickets. However, people face a lot of trouble checking their booking status, seat availability, reservations, and much more. This is why Indian Railways has created many IRCTC customer care numbers that are solely aimed to help the people facing difficulties.
If you’re facing some difficulties and want to contact the IRCTC customer care for solving the issue, here are some of the numbers that could help you:
IRCTC customer care numbers and contact details
IRCTC Railway Enquiry Number – 139
This is the number that you need to dial when you need assistance regarding the train status and the current status of the train.
IRCTC Railway Enquiry through SMS – Send RAIL ENQUIRY to the number 139
Click here to know about the other SMS services that can be addressed through the 139 number.
IRCTC Toll-Free Customer Care Number – 1800-111-139
This is the number that you can call when you have complaints regarding theft, overcharging of food, problems in catering services, quality of service, and others. Dialing this number might provide you an instant solution to your problem.
Indian Railways Helpline Number – 011-39340000 (This number is available 24*7)
Fax Number – 011-23345400
IRCTC Helpline Numbers based on their locations
IRCTC Delhi Control Office Customer Care Number: 011-23221147
IRCTC Internet Ticketing Customer Care Number for Delhi: 011-39340000
IRCTC Kolkata Control Office Customer Care Number: 033-26601743
IRCTC Central Control Office Customer Care Number: 011-23345300
IRCTC Mumbai Control Office Customer Care Number: 022-22618067
IRCTC Internet Ticketing Customer Care Number for Chennai: 044 -25300000
IRCTC Chennai Control Office Customer Care Number: 044-25353341
E-Mail IDs to connect with IRCTC
General information regarding I-tickets/E-tickets – firstname.lastname@example.org
For information regarding Suburban Season tickets – email@example.com
Cancellation of E-tickets – firstname.lastname@example.org
If you have applied for an IRCTC SBI card and haven’t received the card within a month of applying for it you can call to the SBI card helpline number): 0124-39021212 or 18001801295 or you can also write to them on email@example.com.
For queries related to IRCTC SBI card, you can write to – firstname.lastname@example.org
Customer care numbers of Indian Railways for inquiry
IRCTC CONTROL OFFICE PHONE NUMBERS
Central Control Phone Number – 011-23345300
North Zone Phone Number – 011-23221147
East Zone Phone Number – 033-266601743
South Central Zone Phone Number – 040-27716145
West Zone Phone Number – 022-22618067
South Zone Phone Number – 044-25353341
National Train Enquiry: http://enquiry.indianrail.gov.in/ntes
Tatkal Scheme: www.indianrail.gov.in/tatkal_Scheme.html
IRCTC Flight Ticket Booking: www.air.irctc.co.in/IndianRailways
Official IRCTC Website: www.indianrail.gov.in, www.irctc.co.in
Here are all the important customer care numbers and Email IDs of IRCTC and Indian Railways that you can use when required. Being said that, you can also use the social media platform Twitter to good effect if you need assistance in something. You can follow @IRCTC_Ltd and @RailMinIndia and can tag them to your tweets if you need any assistance.